Return and Refund Policy

Thank you for shopping at RevTex (“revtex.in”)[cite: 1]! We take immense pride in delivering authentic, masterfully woven Elampillai sarees[cite: 1]. Every drape undergoes thorough quality inspection before dispatch. If you encounter any defects, damage during transit, or incorrect items, our return and refund process is outlined below.

1. Return Window & Eligibility

We accept return requests under the following conditions:

• Timeframe: Return requests must be raised within 7 days from the date of confirmed delivery.
• Condition: The saree must remain unused, unworn, unwashed, and in its original fold with all attached tags and original packaging intact.
• Proof of Issue: For claims regarding manufacturing defects, torn weaves, or parcel tampering during transit, please provide clear photos or a short video of the package opening.

2. Non-Returnable Items

Returns cannot be accepted for:

• Sarees with falls stitched, edges hemmed, or tassels added at your request.
• Sarees that have been worn, laundered, or altered from their original condition.
• Minor color variations: Handloom and powerloom textile colors can appear slightly different across various screen displays and lighting conditions.

3. Return Process

1. Initiate Request: Contact our support team via email or WhatsApp within 7 days of delivery with your Order ID and photos of the issue.
2. Verification: Our team will review your claim and share reverse-pickup details or courier instructions.
3. Reverse Pickup: Our logistics partner will pick up the parcel from your shipping address. Please pack the saree securely in its original packaging.

4. Refunds & Replacements

• Inspection: Once the returned item is received at our facility, it will be inspected within 48 hours.
• Refund Method: Approved refunds are credited back to your original payment method (Bank Account, UPI, or Card).
• Processing Time: Refunds typically reflect within 5 to 7 business days depending on your banking provider.
• Replacements: If you prefer a replacement of the same saree design instead of a refund, we will dispatch a fresh piece subject to stock availability.

5. Contact Customer Support

For any return, exchange, or refund queries, reach out to our support desk:

• Business Name: RevTex[cite: 1]
• Support Email: admin@revtex.in
• Phone Support: +91 77085 13579[cite: 1]
• SMS / WhatsApp: +91 77058 13579[cite: 1]
• Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM[cite: 1]
• Service Coverage: Pan-India[cite: 1]